All NXG Fitness products are warranted to be free from defect in materials and workmanship by our standard 12 month warranty. This warranty extends to the original end-user and commences on the date of delivery.
Making a claim
To make a warranty claim, you should follow the claims procedure below. Once determined, NXG Fitness, at its sole discretion, repair or replace the product, issue a credit note or refund, or, where the claim is found unsubstantiated, reject and where appropriate return the product to you.
Claims Procedure
If the product was purchased directly from NXG Fitness you will need to either telephone our Customer Services Department on 02890 701333 or email by clicking here, quoting the order number of the product which is subject to claim and provide full details of how and when the product(s) has been used, the fault or damage identified.
If you have purchased your product through an approved distributor, contact your distributor who will deal with your enquiry on your behalf.
Depending on the nature of the claim we may request photographic evidence of for the item to be returned. If the product need to be returned we will arrange a mutually convenient time.
Our quality control department will report their findings and advise whether the claim is accepted or rejected. If accepted, we will advise whether the product will be repaired or replaced, or if a credit or refund will be made.
If the product is replaced the warranty period will continue from the original purchase date rather than the date of the replacement being issued.
Exclusions
NXG Fitness will have no liability under warranty if;
The product is further damaged after the claim has been made
Anything deemed to be normal wear and tear
The defect has arisen as a result of a failure to properly store, care for or maintain the product, corrosion due to perspiration, wilful or negligent damage or misuse.
Defects caused by use on inappropriate flooring solutions
Any issues with superficial badges or end caps